Effective Date: October 1, 2025
Welcome to ClosingKey ("we," "us," "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services (collectively, the "Services"). Our core service is to connect property owners with interested buyers and investors ("Users") through an anonymous, secure messaging system.
Please read this Privacy Policy carefully. If you do not agree with the terms of this policy, please do not access or use our Services.
We collect information in a few different ways, depending on how you interact with our Services.
Registered Users (Buyers/Investors): When you create an account, we collect personal information such as your name, email address, password, and investment preferences.
Unregistered Users (Property Owners): When you choose to initiate a conversation with a buyer, we collect your phone number via our secure webpage. This is necessary to facilitate the text message conversation.
Message Content: We collect the content of the messages you send and receive through our anonymous messaging service.
Log and Usage Data: Like most web-based services, we automatically collect information when you access and use our Services. This includes your IP address, browser type, operating system, pages viewed, and the dates/times of your access.
Cookies and Similar Technologies: We may use cookies to help customize the Service and improve your experience. You can manage your cookie preferences through your browser settings.
We use the information we collect for the following purposes:
Your privacy is paramount. We only share information under the following limited circumstances.
The fundamental principle of our service is anonymity. When you communicate with another user, we only share your message content through a temporary, proxied phone number. Your real name (unless you include it in a message), email address, and phone number are never shared with the other user in the conversation.
We use third-party vendors to help us operate our Services. Our primary partner for messaging is Twilio.
Twilio: To facilitate our anonymous text messaging service, we share the phone numbers of both conversation participants with Twilio. Twilio is contractually obligated to handle this data securely and confidentially. Message content also passes through Twilio's platform. You can review their privacy policy at https://www.twilio.com/legal/privacy.
We may also use other vendors for services like cloud hosting (e.g., AWS, Google Cloud) and analytics. These vendors only have access to the information necessary to perform their functions.
We do not sell your personal information. Furthermore, no mobile information, including your name, phone number, or message content, will be shared with or sold to third parties or affiliates for their own marketing or promotional purposes. All information is shared only for the purpose of providing and operating the Services as described in this policy.
We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend our rights or property, (iii) prevent or investigate possible wrongdoing in connection with the Services, or (iv) protect the personal safety of Users or the public.
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via a prominent notice on our site of any change in ownership.
You have certain rights regarding the personal information we hold about you.
We implement a variety of administrative, technical, and physical security measures to protect the security of your personal information. We use SSL encryption for data in transit, and we restrict access to personal information to our employees and third-party vendors who need to know that information to process it for us. However, please be aware that despite our best efforts, no security measures are perfect or impenetrable.
Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
support@closingkey.io